Customer Service Policies

SHIPPING
At the present time, Oxford Baby and Kids ships only within the United States contiguous 48 States.  In addition, we do not ship to APO/FPO (military) or P.O. BOX address. Large furniture shipments are only curbside delivery.  You will be responsible for moving the merchandise into your residence. 

All furniture purchases that exceed $200.00 before tax will be charges a flat rate of $99.99 for each item shipped. Purchases less than $200.00 will be charged a flat rate of $19.99 for each item shipped.  You are responsible for being at the place of delivery for your scheduled date and time-frame.  If you are not there, and our Delivery Service has to re-deliver the shipment, there may be an additional charge that you will be responsible for.

DAMAGED MERCHANDISE

PLEASE NOTE: This is VERY important, or else it makes it extremely difficult and expensive to handle damages. If you receive the item in a defective condition, please write "product(s) received in damaged condition" clearly on the paperwork/sheet that they ask you to sign.

MERCHANDISE RETURNS

If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact our Delivery Service whom may have to inspect the package. 

Due to the high cost of shipping furniture returns for these items are in most cases prohibitively expensive.  Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Of course, unforeseen problems with your orders will be handled free of charge.   Please see our Furniture Replacement Policy below for more details.

Most of our products are offered with a flat discounted shipping rate. If you return your purchase you will be responsible for the actual cost of shipping the merchandise back to our warehouse.  In the case of a return, you will be refunded the purchase price less our actual outbound shipping and delivery cost and a restocking fee when your return has been processed at the warehouse. Return processing time generally takes a few weeks.

FURNITURE REPLACEMENTS

In the unlikely event that you receive a product that is incorrect, missing parts, or damaged, we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.

Replacements generally leave the warehouse within one week of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

DELIVERY TIME

Provided we have the item in stock, your order will usually be shipped from our warehouse within 2-3 business days.  However, once it leaves our facility it could take 2 to 4 weeks to arrive at your home dependent on your location from our warehouse in New Jersey.

SALES TAX. We collect Sales Tax for merchandise delivered to a New Jersey and North Carolina addresses.

DISCLAIMER

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.  M Design Village, LLC and OxfordBabyandKids.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).  We reserve the right to cancel orders where this situation occurs.